If the received item does not meet your expectations, you have the right to return it within 14 days of receipt. If you choose to exercise this right of withdrawal, please initiate the return of your item(s) at your own initiative and cost.
Step 1 Ensure that each item in your return shipment meets the following requirements:
- The article was delivered no more than 14 days ago.
- The item is in its original condition, without any alterations, and it is clean and unused.
- The article must be well and securely packaged, preferably in its original packaging, including inner packaging, if possible. All other protective materials should also be included if possible.
- The packaging of the item should not be written on.
Step 2 Each return package must include our completed Return Form. Your order number is provided in your (digital) order confirmation. It is essential for a swift processing of your return that you include your order number on the return form. If you do not have a printer, you can write the requested information on a note and enclose it in the package you wish to return.
Step 3 Address your return shipment to:
Fine Asianliving B.V.
2516AN Den Haag
Please note that we are unable to collect return packages from a package point. Therefore, you need to address your shipment to our return address and not a package point.
Step 4 Choose a preferred parcel service. You are responsible for arranging and paying for a return label. You may return your package to us using any parcel service of your choice.
Keep the shipping receipt until you receive a confirmation of the return shipment from us, ensuring that the package has arrived at our facility.
As an alternative, you can also personally return the order to our showroom in The Hague during opening hours.
Step 5 Once your return shipment arrives at our facility, we will process it as soon as possible, but no later than within 14 days. You will receive an email from us once your return has been processed.
If an item is delivered incorrectly, damaged, or defective, please contact us within 24 hours of receipt to file a complaint.
If the item is damaged or defective, we kindly request a photo of the damage or defect. If photographing the defect is not possible, please send us an email describing the issue or contact us by phone. Once we have determined that the product is faulty (defective or damaged), we will assess whether the warranty applies and determine the appropriate steps for repair and/or shipping. We reserve the right to replace or repair the product before a refund obligation arises.
If the complaint is valid and an arrangement has been made with our customer service, Orientique will cover the shipping costs for replacing or repairing the product during the warranty period.
If you choose not to utilize the solution offered by Orientique, you have the option to return the product at your own expense. For this, you can follow our standard return procedure.